• Taking ownership of customer technical issues reported internally or externally, and making sure it’s resolved with the predefined SLA
• Researching, diagnosing, troubleshooting, and identifying root cause which lead to resolve the issues.
• Resolve technical issues or coordinate other teams to resolve issues
• Optimize the connectivity quality by all means and improve the customer service to the next level.
• Collecting, documenting operation tools requirements to bridge business oper
• Bachelor degree in Information Technology, Computer Science, or relevant field
• Good English listening and speaking skills, good people and communication skills
• Excellent problem-solving skills with the strong capability to perform diagnose and troubleshoot technical issues.
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