1. Assist end-users in resolving computer hardware, software and application problems with the following operating systems: Windows 7, 10; receive the queries by calls or emails and register the case accordingly in system;
根据电话或邮件的需求，协助用户解决电脑的软硬件问题并记录归档
2. IT equipment maintenance (Printer, Projector, Telephone etc.);
IT硬件设备维护(打印机, 投影仪,电话等)
3. Repair and troubleshoot PC related hardware, software, and network issues;
维护网络,硬件故障
4. Cooperate with other department to solve the questions of customers;
跨部门合作解决客户问题
5. Finish tasks assigned by IT Manager;
完成IT经理交代的任务
6. Renewal of fixed assets;
维护固定资产信息
7. Develop and update User’s Guide and provide understandable, practical solution to users;
编辑或更新用户使用指南，提供简洁易懂、可操作性强的解决方案给用户
1. Enjoy IT work, desire to learn;
热爱IT职位, 乐于学习
2. Good communication abilities, good command of verbal and writing English;
善于沟通, 良好的英语阅读能力和基本的英语书写能力
3. Understanding to basic Network Architecture (TCP/IP Protocol);
熟悉基础网络建设(TCP/IP Protocol)
4. Familiar with Windows Operation System (Window 10 is advantage), Experience with Office Suite 2010-2016 in both installation and Support;
熟悉MS Office 2016, 熟悉Windows 10操作系统的优先考虑
5. Familiar with MS Office 365 Tools and experience to trouble shooting;
熟悉PowerShell，Office365，Azure者优先
6. Good organizational and problem-solving skills;
良好的逻辑以及解决问题的能力
7. Self-motivated working attitude, good Personality, willing to maintain a well relationship with colleagues, willing to listen.
积极的工作态度，良好的性格，愿意与同事保持良好的关系，乐于倾听
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