工作内容：
1:Respond to email inquiries routed to Customer Support, solve customer’s inquiry in time
2:Summarize and provide customer feedback to management.
3.Accurately record customer trends.
4.Perform related duties as assigned.
5.seller vetting and risk control
工作机会：了解美国硅谷文化及工作团队，参与创业公司迭代进化，接触国内一线行业客户资源；表现良好有机会成为公司正式员工
要求：
1. 英语听说读写能力，沟通能力。Good Mandarin and English speaking capability, equal to CET-6
2. 热爱学习，对跨境电商有兴趣
3. Strong proficiency with Microsoft Office and the Internet，数据分析能力（加分项，非必须）
优先考虑实习时间大于4个月的。
About Tophatter
Tophatter is revolutionizing the e-commerce landscape with a discovery shopping app that’s truly one-of-a-kind. Shoppers compete in fleeting, 90-second auctions to win deals of up to 80%%%% off jewelry, electronics, beauty and fashion. Leveraging smart technology to serve shoppers a unique experience every visit, Tophatter delivers the world’s most efficient rapid marketplace and connects sellers to over 10 million shoppers across the globe.Tophatter is funded by leading Silicon Valley venture capital firms, including August Capital, Charles River Ventures, Sequoia Capital and SV Angel. We are based in Palo Alto, with offices in San Francisco and Shanghai, China.
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